Is this your first purchase? Do you need help?

The first screen you will see when entering Snowinn will allow you to choose the country where you would like your purchase to be shipped to. The shopping cart will show you the transport charge every time you add a new product to it. In following visits, this screen won't be shown again because the cookies will save this information. To change the country of delivery, you should go to the "Change country" section on the menu bar. Please, be careful when choosing the country, otherwise we won't be able to send you the products (transport fees and taxes vary for each country).

There are two ways in which you can search for products on our site:

1. The search engine. Write the name of the product you need in the box, press the "Search" button and different options that match your search will automatically be shown on the screen. To broaden your search way, you can write several words in the search engine (for example, "Mares Seta") or simply write the name of your favourite brand.

2. The menu and its two displays. We have classified the products by families to make your search easier. Once you have selected the right one, a display will be shown with the subfamilies of products that are included in that family.

Once you have selected and seen the right product, you can continue your search in 3 different ways:

a. Click in the options of the menu "Offers" or "Homepage" .

b. Choose another product of the same family by looking at the pictures on the left.

c. Use the displays "Choose family" and "Choose subfamily".

How to buy a product?

All of the products shown at Snowinn can be ordered. Those which are available (the availability of every product is shown under the photo), will be shipped to you immediately. Those which are not currently in stock, will be sent to you as soon as we receive them. If the waiting time for backordered items is longer than usual, we'll send you a message to confirm that you still want the product. Be assured that we will not charge you for anything until the product is ready to be shipped to you.

If you want to buy a product, select the size, colour and quantity and press the "Buy" button. After this you will have to enter your country's postal code to be able to calculate the best shipping method for you.

Please read the descriptions given with the product photos to give you better insight into the products you are looking at. Some of the information given here can be very useful as it shows what is included with the product, information about the colours available, if there is any variations regarding the picture showed, etc ... Of course if this is not enough, you can always contact us for further information: contact@Snowinn.com

You can verify your purchase by clicking on "Shopping cart" at any given moment. In the cart you also can,

Remove any product you have chosen previously (tick the "Remove" button and click on "Recalculate")

Cancel the order (click on "Empty Shopping Cart")

Finish the purchase and place the order (click on "Proceed to checkout")

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What are the advantages of buying online (in a virtual store)?

It is more useful to buy at Snowinn than in a traditional shop for serveral reasons:

1. Convenience: you can shop from home at any time, there are no closing times.

2. Exhaustive information: you can get a large amount of information on any given product, and easily compare prices - and all of this from the ease of your home or office. At Snowinn, you can read reviews of other users for every product we show in our site. This helps you in choosing the best product for your needs - you can make an educated purchase.

3. Product Range: As we operate big warehouse and have no physical shop limitations, we can offer you an exhaustive list of products and brands.

4. Aftersales service: Because of the fact that we don't meet you, we compensate by offering you appropriate after-sales services. We pay special attention to sending out the right products at the right time, allow for refunds, exchanges or repairs. We also try to answer any doubts or questions from our custumers. As Snowinn has no face-to-face customer contact, we try to live the idea of "the customer is king" in every aspect of our work -and we are often better at it than traditional stores.

All the instructions manuals are supplier languages. Most of the manuals for the products we sell are multilingual. However, there are a few product manuals, which are not supplied in English due to the origin of our suppliers. For your convenience, manuals can also be downloaded in various languages from the manufacturers websites, such as (www.suunto.com and www.uwatec.com Our knowledgeable staff are also available to assist you with any questions you may have as we continue to provide you excellent service and excellent prices.

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Availability of the products

The availability of every product is indicated under the photos. All the products shown at Snowinn can be ordered, even those which are not momentarily in stock. Those which are available will be shipped to you immediately. Those which are not, will be sent to you as soon as we receive them. If the waiting time for receiving the backordered products is longer than usual, we'll send you a message to confirm if you still want the product. Be assured that we will not charge you for the order until it is ready to be shipped to you.

We need to inform you that the delivery of Scubapro Uwatec products will be carried out only in directions included in the European Economic Space (Austria, Belgium, Denmark, Finland, France, Germany, Greece, Iceland, Ireland, Italy, Liechtenstein, Luxembourg, the Netherlands, Norway, Portugal, Spain, Sweden, United Kingdom, Cyprus, Estonia, Hungaria, Latvia, Lithuania, Malta, Poland, Republic Slovakia, Czech Republic and Republic of Slovenia).

Are you looking for another product?

All of the products we sell are shown on our website - this is our online catalogue. If there is an item that you are interested in and you can not find it after seaching on either it´s name, brand or product family, then we do not carry this item in our vast product range. If you have some suggestions for new products you would like to see available at our store, then please write to: contact@Snowinn.com.

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Transport

Snowinn usually ships by DHL.

How much is the shipping?

If the weight of the order is lighter than 100Kg, the transport cost will be shown in the shopping basket every time you enter a product. If the weight is heavier, you'll find a message in the Transport Charge field saying "Consult". In this case, the sales department will contact you to let you know how much the shipping will be. In both cases, you will always know the cost of the purchase before being charged for it.

How much are the Product Prices and Transport Costs together?

For your convenience all of our prices are shown online. Upon entering our website, please be sure to first select your country by clicking on "Change Language/Country." Our prices are clearly shown next to each product and simply by clicking on the "Buy" button, you enter an item into the shopping cart and the shipping costs will be calculated for you automatically. In this way you can see the full cost of your order before proceeding to the checkout.

How long does it take to receive an order?

In most European countries, you can choose between the following shipping options:

DHL Air Worldwide Express: express air service. All products in stock are delivered to your delivery address within approximately 2 working days.

DHL Europolitan Express: road transport. Only available in domestic areas (mainland Spain). All products in stock are delivered to your delivery address within approximately 5 working days..

If you live outside of European zone you can choose:

DHL Aire Worldwide Express: express air service. All products in stock are delivered to your delivery address within approximately 4 working days.

You must select your preferred shipping method from the pull-down menu that appears in the shopping cart. This selection can only be made during the ordering process. The shipping cost depends on the total weight and dimensions of the products of your order and the full cost will be shown before proceeding to checkout.

Delivery times are approximately as there are something that can happened during the delivery, out of our control for example: the weather, an accident etc…

Does someone need to stay at home for the delivery?

Yes, for your safety someone has to be at home to receive the parcel. If this is not possible, please give us your work address or a friend/relative's address. And don't forget to warn this person beforehand.

What would happen if no one is at home when DHL deliver?

Don't worry.DHL will try again during the next weeks. After a few unsuccessful attempts, they will try to telephone you. If this is still unsuccessful, the parcel will be returned to us. In this case, we will refund the money for the products to you but not for the transport.

Is it possible to ask for a specific delivery time?

DHL drivers follow a fixed route, that cannot be modified. Please let us know the most suitable address to make the delivery easier: work address, relatives,etc.

Is it possible to ask for a different delivery address than the invoicing address (for example someone wants to send a present to a friend in another country)?

Yes, It's possible to send products to a different address than the invoicing address. But for customs subjects, the order has to be made under the recipient's name and address and in the local currency of the destination country. ALL THE FIELDS REQUIRED IN THE PROCESS OF PURCHASE HAVE TO BE FILLED OUT WITH THE RECIPIENT'S DETAILS. On the other hand, we will ask you for confirmation and we will need your credit card address and your telephone number written down in the comments box.

Is it possible to stop an order when it has been already shipped to the customer?

No, it's not possible. Once the parcel has been shipped to the customer, there's no way to stop it. DHL, our carrier, comes every day to pick up all the parcels for customers at midday (Central European Time). All the orders placed before this time will be shipped and we are unable to stop them. If you want to cancel an order after it has been shipped to you, we'll refund the money you paid for the products but not for the transport costs.

IMPORTANT / Transport Restrictions: We are sorry but we can not ship to A.P.O. Military address or P.O Boxes, our transport partner requires that a physical street address be provided along with a telephone number.

We need to inform you that our transport Partners don’t deliver to a PO BOX or military zones. A signature on file is needed for a successful delivery.

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Sales taxes and import duties

Will I need to pay the Value Added Tax (VAT)?

If you live in the European Union , yes. All the prices include VAT, but we deduct this amount when shipping to exempt VAT zones. If we are shipping your order to a tax-free zone within the EU, please indicate this to us in the field "any comment or special request?" when you make your order so we can remove the taxes accordingly at the time of invoicing.

If you don't live in the European Union , the prices do not include VAT.

Is there any extra transport charge not shown on the Website?

There isn't: the only transport charge you have to pay is shown in the shopping basket.

Will I need to pay anything else when the products are delivered?

If you live in the European Union, you won't. The price shown in your shopping basket includes the shipping and all other charges already. Excluding the zones that have added tax, eg Canary Islands, etc. If you live outside of the European Union, call your local Chamber of Commerce they should be able to give you full information straight away. You should tell them you want to import scuba equipment from the European Community.

And here you have the duties you might pay for deliveries at different countries:

WARNING: We got this information from the DG Trade European Commission Website as a guide. Customs payments and rules do vary from one country to another and it's difficult to know the exact variations between them. We recommend that you call your local Chamber of Commerce to get more exact information. You only need to tell them you want to import scuba equipment from the European Community.

IMPORTANT / Customs Duties: By law the original invoice must accompany your package when clearing customs. Under no circumstances can we alter the total amount of your order to reflect a lower price.

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Payment methods

You can make your payments in 4 different ways:

Bank transfer payments: you will find our banking details when finishing the order and by email on the order confirmation with which you will be able to perform the transfer at your bank. As soon as we got the money on our account, the order will be shipped to you. Before selecting bank transfer as your payment method, please be aware that your bank will charge you an international transfer fee, therefore increasing the overall cost of your order. Snowinn only recommends choosing this payment method for orders exceeding 100 €.

the charge to your card will be made we send out the shipment. Don't be afraid of sending us your credit card details: the system SSL (Secure Sockets Layer) guarantees a safe and encrypted transmission of the information from your computer to the Snowinn server, so no third party should have access to your data. For more information, go to Transaction security Here at Snowinn.com we happily accept payment by credit card. However, please be advised that Snowinn.com reserves the right to request that payment be made by bank transfer in certain situations.

Payment with credit card by fax: For credit card payments you also can send your personal details and credit card number by fax: + 34 972 759 943.

Payment by paypal: For Pay pal payments you can send the money to a paypal@Snowinn.com

WARNING: Snowinn charges the invoices in Euros at the exchange rate of the day of the shipment. Customers might be affected by the difference of the exchange rate between the moment they were charged and the moment their own bank charges them. This small difference can work for or against the benefit of the customer and can not be controlled by Snowinn. As such Snowinn does not accept any responsability.

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Refunds - Guarantees

You have 7 days after delivery to send the unused product(s) back for a full refund or exchange. Valid reasons for refunds are:

The product is the wrong size

The product is faulty or was broken in shipment

We sent you the wrong product (We apologise in advance!)

Snowinn will pay the expenses for the return of the product to us and for sending it back to you. We will repair or we will change the product as soon as possible.

WARNING: All costs incurred to Snowinn due to not contacting us or waiting for the"Return Authorization Number (RAN#)" or not attaching all documents received for returning will be deducted from the amount due by Snowinn to the customer. Snowinn will not pay for any cost incurred to the customer because of these reasons.

What happens in case of warranty problems?

We ship all equipment in the original packaging with manuals and warranties provided by the manufacturers. Snowinn will always guarantee the equipment for the same time as the manufacturer does. In this time we will repair or exchange any product as soon as we receive it.

Although most leading brands give an International Warranty we believe that it is unethical for us to sell the product and leave local stores with possible warranty claims. Therefore in case of problems just send us an e-mail and we will give you all the information to arrange a pickup on our cost to have your product repaired or replaced within days.

We are happy to inform you, that we are authorized dealers of all the products we sell and as such we will be happy to assist you with any warranty matter that may arise. If you should have any warranty situation all you would need to do is contact us at returns@Snowinn.com and you will be contacted on how to return the item to us, to be repaired/replaced by the manufacturer

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Additional services

For a modest fee, we can take care of the usual maintenance of your equipment and of the repairs as well. If this would be interesting for you, contact us to get further information.

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Transaction security

Many internet users do not like giving their personal details and credit card numbers on-line, because they fear improper use of this information, or that some unauthorized third party might get access to this data and steal it.

Obviously, all information technology companies, and especially online shops, take this concern of customers very seriously, and they have developed security systems that guarantee that confidential data is transmitted and processed in the safest way.

Nowadays, the SSL system is considered to be the safest and most reliable system available, and is thus used by many of the online shops - and also at Snowinn. With this system, the transmission of all confidential information from your computer to the Snowinn server is carried out in an incrypted form during the purchasing process. With our use of SSL, shoppers are assured that no unauthorized entity has access to their information

As we believe that buying online with a credit card is safe, we would like you to consider the following as well:

1. By using a credit card, you do not need to go to a bank for a money transfer to make the transfer.

2. The shipment of the order is quicker: because we do not need to wait for your fax with the stamped bank transfer receipt to arrive nor manually match up your fax with your onlline order. These are processes that delay the shipping

3. With credit card payments, refunds are quicker; and we avoid dealing with the expenses that arise from international transfers. Your bank controls the purchase process and is able to demand money back from the online company if anything goes wrong. In this way, the credit card bank is supporting you, the customer..

With credit card payments you can also send your personal details and credit card number by fax. Nevertheless, if you still don't trust safety systems, you have the option of making your payments by bank transfer as we show you in Payment methods

You can also use the safe connection link (in our Contact section) to send any personal and private details safely. PLEASE, WE RECOMMEND YOU DO NOT SEND ANY PERSONAL OR PRIVATE INFORMATION BY NORMAL E-MAIL. WE CAN NOT PREVENT UNAUTHORIZED ACCESS TO INFORMATION IN NON-ENCRYPTED EMAIL

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Other questions?

Contact us and we'll help you: contact@Snowinn.com

Our opening hours to clients are:

Monday to Friday 9:00h to 14:00h / 15:00h to 18:00h (Central European time)

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LOWEST PRICE GUARANTEED

Here at Snowinn we take great pride in the low prices and great values we offer our customers. Now our customers can feel confident they are getting the best pricing by taking advantage of our Lowest Price Guarantee!

So if you see a lower price for a certain product on another online site, yet you want to continue to have the same excellent shopping experience you have come to expect by shopping at Snowinn.com. Then do not worry - it has never been easier! Now with every product you can fill in the lower price, the URL link of other online sites along with your name and email address and send it to us.

We guarantee the lowest prices online!

Conditions:

1. Snowinn is committed to guaranteeing the lowest price for all the products that appear on our sites.

2. If, before a purchase you find a better offer in another authorized dealer webshop, please contact us with proof of this price directly over the 'lowest price link' which you can find alongside every product. We will give you the lower price if all the conditions mentioned below are met.

Unfortunately we can not accept lowest price links from eBAY or other auction shops. Prices on such websites are often not fixed and it is not always clear whether the product is new, second hand or refurbished. It is also hard to be certain whether such shops are authorized dealers and as such, meet with the same conditions of sale as offered by Snowinn.

3. The characteristics of the product have to equal TOTALLY with the one offered by Snowinn, including the following: Brand, Model, Reference and Version, Options, Size, Colour, Availability etc... and other conditions that could affect the final price like shipping cots, special offers, etc...

4. If you have found a valid lower price you will receive an email confirmation from us which will include a LOWEST PRICE GUARANTEE CODE. This code must be entered into the 'Comment' section of your order at the time of purchasing this product. Please note that the new guaranteed price will not automatically be reflected at the time of placing your order, but the price will be adjusted at the time of invoicing.

5. The code you receive via email expires after 72 hours.

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